1. Drivers
  2. Riders

Drivers are to adhere to the same standards of common courtesy and personal hygiene as those required of the riders.

  • Treat riders with courtesy
  • Be uniformed with a visible nametag
  • Stay within the "line-of-sight" of their vehicle. Maintain the assigned service schedule for the convenience of all riders
  • If requested, assist riders when entering and leaving the vehicle

Drivers are Not Permitted to:

  • Accept tips or gratuities
  • Carry riders or wheelchairs up or down steps
  • Enter a rider's residence or other buildings
  • Lift or carry riders
  • Load or unload packages or groceries
  • Perform any personal care assistance for riders, including but not limited to, assisting riders to dress